About ICServ International Webinar Series

Excellent opportunity to learn about cutting-edge service research in Japan, Asia, and throughout the globe!

The Society for Serviceology(SfS) organizes the ICServ International Webinar Series to present service research in Japan and throughout the globe. SfS is a community of service research located in Japan, with a wide variety of topics and expertise. Starting with the webinar planned for February 2022, we are planning to provide opportunities to learn about state-of-the-art research with brilliant invited speakers.

International Collaboration Committee, The Society for Serviceology

• Kentaro Watanabe (AIST)

• Masato Shoji (Takachiho University)

• Spring Han (Kyoto University)

Webinar #3 "Initiation and Management of a Leading-Edge Service Research Center - Lessons and insights from the CTF Service Research Center, Sweden"

August 30th (Tue) 2022, 8:00-9:30 (UTC) / 17:00-18:30 (JST)

Invited talk:

Prof. Bo Edvardsson, Professor and Founder of the CTF-Service Research Centre, Karlstad University, Sweden

Prof. Per Kristensson, Professor and Director of the CTF-Service Research Centre, Karlstad University, Sweden

Q&A -discussion session

Facilitator:

Prof. Spring Han, Associate Professor, Kyoto University

Webinar #2 "A view on Service research - opportunities and perspectives offered by Network and Systems theories, Service Dominant logic and Service Science"

May 17th (Tue) 2022, 8:00-9:30 (UTC) / 17:00-18:30 (JST)

Invited talk: A view on Service research - opportunities and perspectives offered by Network and Systems theories, Service Dominant logic and Service Science

Prof. Francesco Polese, Professor of Business Management, University of Salerno

Q&A -discussion session

Facilitator:

Prof. Kazuyoshi Hidaka, Professor, Tokyo Institute of Technology

Webinar #1 "Japanese service - industrial and cultural uniqueness -"

February 10th (Thu) 2022, 8:00-10:00 (UTC) / 17:00-19:00 (JST)

Keynote talk: The Japanese Service Industry in an international comparative perspective

Prof. Patrik Ström, Director, European Institute of Japanese Studies, Stockholm School of Economics

Roundtable session: Japanese service from cross-cultural perspective

Facilitator:

Prof. Spring Han, Associate Professor, Kyoto University

Panelist:

Prof. Patrik Ström

Dr. Mateja Kovacic, Assistant Professor, Hong Kong Baptist University

Prof. Yoshinori Hara, President, SfS / Professor, Kyoto University

Dr. Kentaro Watanabe, Senior Researcher, AIST