The Society for Serviceology(SfS) organizes the ICServ International Webinar Series to present service research in Japan and throughout the globe. SfS is a community of service research located in Japan, with a wide variety of topics and expertise. Starting with the webinar planned for February 2022, we are planning to provide opportunities to learn about state-of-the-art research with brilliant invited speakers.
International Collaboration Committee, The Society for Serviceology
Kentaro Watanabe (AIST)
Masato Shoji (Takachiho University)
Spring Han (Kyoto University)
Webinar #3 "Initiation and Management of a Leading-Edge Service Research Center - Lessons and insights from the CTF Service Research Center, Sweden"
August 30th (Tue) 2022, 8:00-9:30 (UTC) / 17:00-18:30 (JST)
Invited talk:
Prof. Bo Edvardsson, Professor and Founder of the CTF-Service Research Centre, Karlstad University, Sweden
Prof. Per Kristensson, Professor and Director of the CTF-Service Research Centre, Karlstad University, Sweden
Q&A -discussion session
Facilitator:
Prof. Spring Han, Associate Professor, Kyoto University
Webinar #2 "A view on Service research - opportunities and perspectives offered by Network and Systems theories, Service Dominant logic and Service Science"
May 17th (Tue) 2022, 8:00-9:30 (UTC) / 17:00-18:30 (JST)
Invited talk: A view on Service research - opportunities and perspectives offered by Network and Systems theories, Service Dominant logic and Service Science
Prof. Francesco Polese, Professor of Business Management, University of Salerno
Q&A -discussion session
Facilitator:
Prof. Kazuyoshi Hidaka, Professor, Tokyo Institute of Technology
Webinar #1 "Japanese service - industrial and cultural uniqueness -"
February 10th (Thu) 2022, 8:00-10:00 (UTC) / 17:00-19:00 (JST)
Keynote talk: The Japanese Service Industry in an international comparative perspective
Prof. Patrik Ström, Director, European Institute of Japanese Studies, Stockholm School of Economics
Roundtable session: Japanese service from cross-cultural perspective
Facilitator:
Prof. Spring Han, Associate Professor, Kyoto University
Panelist:
Prof. Patrik Ström
Dr. Mateja Kovacic, Assistant Professor, Hong Kong Baptist University
Prof. Yoshinori Hara, President, SfS / Professor, Kyoto University
Dr. Kentaro Watanabe, Senior Researcher, AIST