Prof. Alan Wilson

Alan Wilson is Emeritus Professor of Marketing at Strathclyde University Business School in Scotland, UK. In addition, he was also a Visiting Professor of Services Marketing at Ecole Hoteliere Lausanne, Switzerland. His academic research over more than 30 years has focused on the critical role that both actual and virtual service delivery has in the development of corporate reputation, service branding, customer experience management and the differentiation of a service organisation. He is the co-author of the European editions of Services Marketing: Integrating Customer Focus Across the Firm, written with Valarie Zeithaml, Mary Jo Bitner and Dwayne Gremler. He has also published widely in services and marketing academic journals and conferences. Professor Wilson has undertaken joint research with Prof. Shirahada since 2015 and together they have been awarded research grants for collaborative research from the Daiwa Anglo-Japanese Foundation and the Great Britain Sasakawa Foundation.

Assoc. Prof. Kunio Shirahada

Kunio Shirahada is an associate professor in Japan Advanced Institute of Science and Technology (JAIST) from 2009. He received his Ph.D. at the University of Tokyo in 2009. His research interests include Transformative Service Research (service sustainability, community revitalization for collective well-being creation, service for the elderly, etc.), motivation management for service employees, and innovative organization design. He has published in the Journal of Service Theory and Practice, Service Industries Journal, Journal of Knowledge Management, Technological Forecasting and Social Change, Technology in Society, Journal of Business Research, Int. J of Technology Management, and so on. He presented his paper at ICServ, Frontiers in Service Conference, QUIS, SERVSIG conference, Transformative consumer research conference, and PICMET (Portland International Conference on Management of Engineering and Technology).

Assoc. Prof. Giuditta Pezzotta

Giuditta Pezzotta is Associate Professor at the Department of Management, Information and Production Engineering and Vice Chancellor for Quality Assurance at University of Bergamo. She received her PhD degree in Management, Economics and Industrial Engineering from Politecnico di Milano in 2010. During her PhD studies, she was a visiting PhD student at DIAL - Institute for Manufacturing - University of Cambridge in UK. Her PhD was in the Service Engineering and Product Service System fields. She has also been visiting researcher at the University of Botswana, Tokyo Metropolitan University and Blekinge Institute of Technology.

She carries out her research activities interested in the design, engineering and management of product-service systems and in modeling and simulation of production and service delivery processes.

Through her work at the University of Bergamo she has been involved and has coordinated several industrial and research projects related to the Product-Service field.

She is author of more than 100 refereed international and national journal and conference papers.

Since 2019, she is co-coordinator of the Special Interest Group (SIG) in Service Systems Design, Engineering and Management of IFIP WG 5.7. She is part of the Scientific committee of “Centro interuniversitario di ricerca sull’innovazione e la gestione dei servizi nelle imprese industriali”( http://www.asapsmf.org/)

Asst. Prof. Johannes Matschewsky

Johannes Matschewsky, Ph.D., is an assistant professor at the division of Environmental Technology and Management at Linköping University, Sweden. In his research, Johannes investigates and supports industrial companies as they expand from sales-centric offerings to integrated offerings of products and services with a lifecycle perspective. He is particularly interested in the challenges these companies face in the design stage as they undergo the shift from product to service. A critical focus of Johannes’ work is supporting manufacturing companies in overcoming these challenges through methods, tools, and practically applicable knowledge to help navigate the bumpy road from a linear to a circular business.

Dr. Koji Kimita

Koji Kimita is Lecturer in the Department of Technology Management for Innovation at The University of Tokyo. He is an expert of Product-Service Systems (PSS) and Servitization focusing on the development of engineering methods for designing and implementing PSS, such as Failure Mode and Effect Analysis for PSS and Design Structure Matrix for remanufacturing. Currently, Koji’s focus is on the capability assessment for Servitization carried out in close collaboration with Japanese manufacturing companies. He received his B.S., M.S., and Ph.D. from Tokyo Metropolitan University in 2006, 2008, and 2011 respectively.

Prof. Masato Shoji

Masato Shoji is a professor of Marketing and Retailing Management at Takachiho University in Tokyo, Japan. He was also a visiting scholar at the University of Washington Business School in Washington, USA. His research interests include Marketing Strategy, International Marketing, and Destination Management. Recently his research focus on conceptual development on Service-Dominant logic and Market Theory. He was a co-chair on Forum on International Markets and Institutional logics held in Tokyo 2012, which was the first Service-Dominant Logic conference in Japan.