Speakers

Prof. Bo Edvardsson

Bo Edvardsson is Professor and Founder, CTF-Service Research Centre, Karlstad University Sweden and visiting Professor at Inland Norway University of Applied Sciences


Bo is co-editor of Palgrave Handbook of Service Management published 2022.

Bo is the former editor of Journal of Service Management. His research includes the logic of service, new service development and innovation, customer experience, complaint management, service ecosystems and transition from product to service in manufacturing. He has published more than 150 articles in scholarly journals including Journal of Service Research, Journal of the Academy of Marketing Science, Marketing Theory and Technovation and on the review board for several journals including Journal of Service Research, Journal of Service management and International Journal of research in Marketing. He is often invited to give presentations at research conferences and participate in leadership development programs. His research impact in July 2022 shows 24.600 Google Scholar citations.

Prof. Per Kristensson

Per Kristensson is Professor and Director of the CTF-Service Research Centre, Karlstad University, Sweden.

The further information will be updated soon.

Prof. Spring Han

Hyunjeong “Spring” Han is an associate professor of Marketing in the Graduate School of Management at Kyoto University, Japan. Her current research interests include technology adaptation in services, customer emotions and experience management, and resilient hospitality marketing and management. Han has published research papers in various journals, including Cornell Hospitality Quarterly, Service Science, International Journal of Tourism Science, and CHR reports; she has also received research and teaching awards: the Industry Relevance award 2017 from Cornell University, Best paper award from the 2014 TOSOK International Tourism Conference, Best Paper award for 2012 from the Cornell Hospitality Quarterly, and the Educational Innovation Award from the National Research University HSE in 2014.