Prof. Bo Edvardsson
Prof. Per Kristensson
Per Kristensson is Professor and Director of the CTF-Service Research Centre, Karlstad University, Sweden.
The further information will be updated soon.
Prof. Spring Han
Hyunjeong “Spring” Han is an associate professor of Marketing in the Graduate School of Management at Kyoto University, Japan. Her current research interests include technology adaptation in services, customer emotions and experience management, and resilient hospitality marketing and management. Han has published research papers in various journals, including Cornell Hospitality Quarterly, Service Science, International Journal of Tourism Science, and CHR reports; she has also received research and teaching awards: the Industry Relevance award 2017 from Cornell University, Best paper award from the 2014 TOSOK International Tourism Conference, Best Paper award for 2012 from the Cornell Hospitality Quarterly, and the Educational Innovation Award from the National Research University HSE in 2014.