ICServ International Webinar Series
- industrial and cultural uniqueness -
February 10th, 2022
Interested in Japanese service and its research?
Japan is a one-of-a-kind nation with its culture and services, each of which has a distinct flavor. Omotenashi, a highly dedicated service style, provides a startling experience for consumers not just in so-called hospitality services like hotels and restaurants, but also in any kind of service involving human interactions. Another technologically focused feature is the robot. Service using robots steeped in Japanese craft culture and pop cultures (Anime and Manga) represents a future value creation option. Researchers are focused on exploring and defining the significance and implications of these fascinating themes for future society.
The webinar specifically covers this issue, with a variety of speakers from diverse points of view and specialties. You will get interesting perspectives on Japanese services that will be which would be insightful for your research and business activities.
When and how the event will be held?
Who will talk?
Prof. Patrik Ström
Stockholm School of Economics
Dr. Mateja Kovacic
Hong Kong Baptist University
Prof. Yoshinori Hara
Prof. Kazuyoshi Hidaka
Tokyo Institute of Technology
Prof. Spring Han
Dr. Kentaro Watanabe