ICServ International Webinar Series
Japanese service
- industrial and cultural uniqueness -

February 10th, 2022

Interested in Japanese service and its research?

Japan is a one-of-a-kind nation with its culture and services, each of which has a distinct flavor. Omotenashi, a highly dedicated service style, provides a startling experience for consumers not just in so-called hospitality services like hotels and restaurants, but also in any kind of service involving human interactions. Another technologically focused feature is the robot. Service using robots steeped in Japanese craft culture and pop cultures (Anime and Manga) represents a future value creation option. Researchers are focused on exploring and defining the significance and implications of these fascinating themes for future society.

The webinar specifically covers this issue, with a variety of speakers from diverse points of view and specialties. You will get interesting perspectives on Japanese services that will be which would be insightful for your research and business activities.

When and how the event will be held?

  • February 10th (Thu) 2022, 8:00-10:00 (UTC) / 17:00-19:00 (JST)

  • Zoom Webinar - need registration

  • Free of charge

You can find more information from the program.

Who will talk?

Prof. Patrik Ström

Stockholm School of Economics

Dr. Mateja Kovacic

Hong Kong Baptist University

Prof. Yoshinori Hara

Kyoto University

Prof. Kazuyoshi Hidaka

Tokyo Institute of Technology

Prof. Spring Han

Kyoto University

Dr. Kentaro Watanabe



Supporting organization

RESER (The European Association for REsearch on SERvices)

More interested? Register yourself!